Shipping & Returns
Domestic Shipping Information
Thank you for choosing Lilly's All Naturals. We take pride in crafting each product to order, ensuring the highest quality for our customers.
Here's what you need to know about domestic shipping:
Please allow three to four business days for production of your order.
We ship all orders via USPS and UPS with an estimated delivery time of 3-5 business days.
Orders placed during non-business days (Saturday, Sunday, and holidays) will be processed on the following business day. If you have any questions or concerns about your order, please don't hesitate to email us at Lillys@Lillysallnaturals.com.
Please ensure you check your spam folder for your order confirmation and tracking number, as these emails may occasionally be redirected there.
It's important to provide accurate email and mailing addresses, including apartment or unit numbers, as the customer is responsible for ensuring the correct delivery information. Should any errors occur, please contact us immediately at 1-914-712-8998 or email us at Lillys@Lillysallnaturals.com.
Please note: Orders containing our Protein Hair Masks will incur an additional $3.75 charge for express shipping. These masks require refrigeration upon receipt to maintain their freshness and effectiveness, ensuring you get the best results from our products.
Thank you for your trust in Lilly's All Naturals.
International Shipping Information
Thank you for choosing Lilly's All Naturals. Each product is carefully crafted to order just for you.
For our international customers, please note the following shipping details:
All international orders placed Monday through Friday will be processed within 3 days.
We utilize USPS as our trusted shipping carrier.
Estimated delivery timeframe for international orders is 7-10 business days.
Regrettably, free shipping is not currently available for international orders. However, we do offer shipping to Canada. For all other international destinations, please reach out to our customer service team at Lillys@lillysallnaturals.com for shipping inquiries.
If you have any questions or encounter any issues with your order, please don't hesitate to contact us immediately at 1-914-712-8998 or via email at Lillys@Lillysallnaturals.com. We're here to ensure your international shipping experience with Lilly's All Naturals is smooth and satisfactory.
Returns
While we typically accept returns on select products, please note that due to the nature of our shampoos and skincare / hair care items, we are unable to accommodate returns on these specific items.
Our commitment to quality and safety means that once these products leave our facility, we cannot guarantee their integrity or effectiveness if returned. However, if you encounter any issues with your order or product, please don't hesitate to reach out to us at Lillys@Lillysallnaturals.com
We're here to assist you promptly and ensure your experience with Lilly's All Naturals exceeds your expectations.
Thank you for choosing us!